Faculty & Staff
Key Functions and Tools of Ospreys Navigate
Faculty and Staff who are students facing will have access to the Ospreys Navigate platform. Listed are the integrated functions and tools of Ospreys Navigate that will centralize processes that have been traditionally located across different platforms:
Ospreys Navigate Overview
- Schedule and access appointment history between students and staff/faculty
- Message students both individually and in groups
- Generate advanced searches and reports to analyze specific student populations
- Submit and receive alerts for students of concern all on one screen
- Centralize communication with students to avoid overlooking important email inbox messages
- Access student data and track students' performance
- Reach students quickly with ready to use communication templates
- Close communication loop between faculty and members of students' success network
- Access student profile information quickly in one place
- Streamline the student referral process
Issue Alerts
Faculty and Staff can issue an alert for any student.
- Under your profile picture, under actions on the right-hand side of the Home page, select 鈥淚ssue an Alert.鈥
- The Alert box will ask you to fill in the student鈥檚 name and select a reason for the alert. You can include detailed feedback directly to the student in the additional comments section. Please be mindful that alerts can be viewed by others.
- Once the alert is completed, click submit. Students will receive an email notification from you through navigate stating the alert reason, and faculty/staff will be able to see the alert when they run an alert report.
- Template text for alert reason is available and may be selected as appropriate. Students are notified to review your comments by logging directly into Navigate. Your alert is contained in the Reports tab of the student鈥檚 view of their profile.
- When an alert is issued, members of support networks can respond to alerts of concern as necessary. Users can run Navigate reports to manage their outreach and intervention plan with strategies for students who have alerts.
- When a faculty/staff refers a student to a resource through a Navigate alert (i.e. tutoring, advising, etc.), a case is opened with the respective support service. The student receives a message: E.g. I recommend you work with a tutor. Login to Ospreys Navigate (available in goportal, mobile app, or the ospreys navigate landing page) to schedule your appointment for (e.g. tutoring) via the 鈥淢ake an Appointment/Drop-In鈥 button on your Navigate homepage.
- Once outreach, or a session, has taken place, a representative should update the outcome of the case.
- View the status of Cases on your Home page. Scroll down to 鈥淢y Issued Alerts,鈥 and click on Open Cases for any alerts you raised.
- If the Case has been closed, it will appear as 鈥0 Open Cases,鈥 but is still available to view.
General Tips
Below are some general tips for faculty and staff utilizing Ospreys Navigate:
If you have multiple roles, select appropriate role at the top of your Navigate homepage to locate your Issued Alerts and Progress Report Campaign.
Progress Reports time out after 4 hours of inactivity. Submit periodically using the 鈥淚鈥檓 not done鈥 button, to avoid losing your work.
Submit some alerts and return to finish later. Select 鈥淪ubmit only marked students (but I'm not done)鈥 at the bottom of your Progress Reports roster; those students marked will receive your alert.
When you have completed your alerts, select 鈥淪ubmit unmarked students as not needing additional suppport (I'm all done".鈥 Their reports will default to 鈥渘ot at risk,鈥 and those students will not receive any message at this time.
You can see alerts you鈥檝e raised at the bottom of the homepage screen under 鈥淢y Issued Alerts.鈥
Keep track of outreach efforts and outcomes by viewing the profiles of the students who have raised alerts (conversations, notes, and appointment summaries).
